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FILEMATE > Service Warranty Information A. LIMITED WARRANTY COVERAGE B. COVERED PRODUCTS and WARRANTY PERIOD C. VOIDING OF WARRANTY D. WARRANTY PROCEDURE E. RMA REQUEST PROCEDURE More FAQ 1. I formatted my 4GB pendrive to FAT format, and can only use 100MB of it. Am I doing something wrong? 2. I can not secure my FileMate pen drive with login and password. I also could not find any documentation to direct me on how to use the utility. 3. I lost the password of "USB Flash disk utility.” How do I reset the utility software configuration? 4. Where can I find the Windows 98 SE driver for my pen drive? 5. Nothing happens after I plug in the thumb drive. More RMA Request 1. Please enclose a copy of Wintec RMA Issuing Sheet that contains the RMA# issued by Wintec. 2. Reference the RMA # in black bold print on the outside of the box. For multi-pack box, Please reference each RMA #. 3. All products must be properly packaged or else Wintec reserves the right to return them to the sender. More